Privacy Policy

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Casino Canberra’s premises are subject to CCTV surveillance for security reasons. Casino Canberra may collect, hold, and use personal information about you for security purposes. Casino Canberra will send marketing information (subject to the paragraph above) to keep you informed of our products and services, promotions, special offers and the like. Casino Canberra collects and holds personal information where we are required to do so by an Australian law or court or tribunal order. Casino Canberra may, in some circumstances, collect and hold sensitive information about you.
The policy sets out several types of purposes for which we may use your sensitive data. We may also require personal identification from you before providing you with any requested details. When we disclose personal information overseas we will take reasonable steps to ensure that the overseas entity complies with the Australian Privacy Principles, unless an exception applies under those principles such that we are not required to do so.
Our privacy policy prescribes the main methods of obtaining and analyzing sensitive details, your rights and obligations, as well as our responsibilities. Refer to “Key terms used in document” below for a definition of enforcement body. Refer to “Key terms used in document” below for a definition of enforcement related activities.
Verification establishes age compliance, supports anti-money laundering controls, and ensures all winnings are rightfully paid to the account owner. We ask, as a matter of fairness, that you raise the complaint with our Data Protection Officer first so that we have a chance to resolve it directly. Marketing consent records are retained for the period the consent is active, plus twenty-four months of the audit trail confirming opt-in source and timestamp. KYC records and transaction history are retained for seven years from account closure to satisfy AML record-keeping rules. Financial information is collected to process deposits and withdrawals and to detect fraud and bonus abuse. It is written in alignment with the Privacy Act 1988 (Cth) and the thirteen Australian Privacy Principles (APP 1 to APP 13).
Refer to “Key terms used in document” below for a definition of sensitive information. Casino Canberra will investigate the matters described in the complaint and then provide a substantive written response within 30 days from the date the written complaint was received by Casino Canberra. Upon receiving a written complaint, Casino Canberra will acknowledge receipt of the complaint in writing within 7 days. Any complaint should set out in as much detail as possible, all the relevant particulars relating to the complaint, including why you say that Casino Canberra has breached the Privacy Act. A copy of your personal information will generally be made available to you within 30 days unless there is an exception which applies under the Privacy Act. In addition, we may share your personal information (other than sensitive information) to conduct credit or other background checks, including with other casinos and credit rating and other reporting agencies in other jurisdictions.
We share personal information only where one of four conditions applies. Technical session logs are retained for ninety days for fraud and security review, then aggregated into anonymised metrics and the row-level records are deleted. Technical information is collected to deliver the service, defend against bot and credential-stuffing attacks and to comply with responsible-gambling monitoring duties. Identity information is collected under the contractual necessity of providing a gambling account to an adult, and to satisfy anti-money-laundering obligations under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006. We do not require a passport for AU-domestic verification where a driver licence is available. However, we may retain some personal data longer to comply with legal obligations.
For any questions or concerns regarding this Privacy Policy, please visit our Contact Page. If you do not agree with any part of this policy, please discontinue use of our services immediately. By accessing or using our website and services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. This Privacy Policy explains how Just Casino, located at 247 Collins Street, Melbourne, VIC 3000, Australia, collects, uses, stores, and protects your personal data when you use our online aussie payid casino services. Popular options such as e-wallets, cards, and direct bank transfers are supported, each subject to ongoing risk assessment and compliance checks. All payment operations are secured using advanced SSL/TLS encryption (minimum 256-bit), which shields sensitive data from interception and tampering. Customers are encouraged to complete verification early to avoid interruptions and facilitate uninterrupted entertainment.
We are dedicated to protecting your privacy and providing a safe, secure gaming environment. If you have questions about changes or wish to discuss how they affect you, please visit our Contact Page. Your continued use of our services after changes are posted constitutes acceptance of the revised policy. This right is subject to legal retention requirements and ongoing legal obligations. We cannot guarantee absolute security but continuously work to maintain the highest security standards. These service providers are contractually obligated to protect your data and use it only for specified purposes.
Casino boundaries can be changed, if we approve these changes. It has been varied 12 times, with the most recent variation on 26 September 2019. The Casino Agreement was set up with Crown on 21 September 1993.